At RuralRack, we are committed to providing our customers with a seamless and reliable shipping experience. We understand that timely delivery is essential, and we strive to ensure your orders reach you in the best possible condition. Please read our shipping policy carefully to understand how we handle shipping.

1. Shipping Locations

We currently ship our products within India. We are working to expand our shipping capabilities to serve international customers in the future.

2. Shipping Methods

We utilize trusted shipping partners to deliver your orders. The specific shipping method may vary depending on your location and the items in your order. We offer standard shipping as our primary method.

3. Estimated Delivery Time

We aim to deliver your orders within 5-7 working days from the date of purchase. Please note that delivery times may vary depending on factors such as your location, shipping method, and any unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as your delivery location. You can view the shipping cost for your order during the checkout process. Please note that shipping costs are non-refundable.

5. Order Processing Time

Orders are typically processed within 1-2 business days from the date of purchase. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

6. Tracking Your Order

You can track the status of your order by using the provided tracking number in the shipping confirmation email. Tracking information may take some time to become available after your order has been shipped.

7. Delivery Attempts

Our shipping partners will make multiple attempts to deliver your order. If you are not available to receive the delivery, they may leave a notification for you to arrange for a suitable delivery time.

8. Shipping Restrictions

Please note that there may be certain products with shipping restrictions or specific delivery conditions. Any such restrictions will be clearly communicated on the product pages.

9. Delivery Address

Please ensure that you provide accurate and complete delivery information, including your full address and contact details. RuralRack will not be responsible for delivery issues arising from incorrect or incomplete address information provided by customers.

10. Delayed or Lost Shipments

While we make every effort to ensure on-time delivery, there may be situations beyond our control, such as extreme weather conditions or other unforeseen events, that could lead to delays. In the event of a lost or significantly delayed shipment, please contact our Customer Service team, and we will assist you in resolving the issue.

11. Shipping Inquiries

If you have any questions or concerns regarding your order’s shipping status, please contact our Customer Service team at support@ruralrack.com, and we will be happy to assist you.

RuralRack reserves the right to modify or update this shipping policy at any time. Please check our website for the most current version of our shipping policy.

Thank you for choosing RuralRack. We appreciate your support, and we look forward to delivering exceptional products to your doorste