At RuralRack, we are dedicated to providing our customers with a seamless and satisfying shopping experience. We understand that sometimes, you may need to return a product. We have established the following return policy to ensure that the process is easy, fair, and transparent.

1. Eligibility for Returns

You may be eligible for a return if:

• You received a damaged or defective product.
• The product you received is different from what you ordered.

2. Returns Due to Damage, Defect, or Wrong Product

If you receive a product that is damaged, defective, or not what you ordered, please follow these steps:

• Contact our Customer Service team at support@ruralrack.com within 1 days of receiving the product to initiate the return process.
• Provide detailed information about the issue, including your order number and a description of the problem.
• Our Customer Service team will guide you through the return process, which may include returning the product to us for inspection.

Upon verification of the issue, we will provide you with the following options:

• A replacement of the product at no additional cost.
• A full refund to your original method of payment.

Upon receiving the returned product and inspecting it, we will provide you with the following options:

• A refund for the product’s purchase price (excluding shipping costs).
• An exchange for another product of equal or lesser value.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Personalized or customized products.
• Perishable goods.
• Gift cards or digital products.
• FMCG Products

4. Refund Process

Refunds will be processed within 7 days of receiving the returned product. The refund will be issued to your original method of payment.

5. Contact Us

If you have any questions or concerns about our return policy, please contact our Customer Service team at support@ruralrack.com. We are here to assist you and address any inquiries you may have.

Please note that RuralRack reserves the right to modify or update this return policy at any time. We recommend checking our website for the most current version of our return policy.

Thank you for choosing RuralRack for your shopping needs. We appreciate your trust and support.